Return and Refund Policies

Return and Refund Policies

At Welcome Cafe, we strive to provide the best dining experience for our valued customers. We want you to be completely satisfied with your purchase, and we understand that sometimes, returns or refunds are necessary. To ensure a hassle-free resolution, we have established the following return and refund policies:

1. Returns:

If you are not satisfied with your food or beverage order, please notify our staff immediately. We will be happy to rectify the issue by replacing your order or offering a choice. However, since food and beverages are perishable items, we do not accept returns for them.

2. Refunds:

a) If there is a mistake on our part, such as delivering the wrong order or a food item not meeting our quality standards, we will gladly refund your full purchase amount. Please contact us within 24 hours of receiving your order to initiate the refund process. We may request you to provide supporting evidence (such as photographs) to document the issue.

b) For non-perishable items, such as merchandise or gift certificates, we offer refunds within 14 days of the purchase date, provided the item is in its original condition and packaging. Please note that some items may be non-refundable due to hygiene or safety reasons, and this will be specified at the time of purchase.

3. Returns Due to Allergies or Dietary Restrictions:

If you have specific allergies or dietary restrictions, please inform our staff during the ordering process. We take these conditions seriously and will do our best to accommodate your needs. However, we cannot guarantee that cross-contamination or allergen traces will not occur. If you have concerns regarding specific ingredients or food preparation practices, we suggest contacting us before placing your order.

4. Refunds and Payment Processing:

Refunds for eligible returns will be issued within 7 business days. The refund will be processed in the same form of payment used during the purchase unless otherwise stated. Please note that refunds may take additional time to reflect in your account depending on your bank or credit card provider.

5. Contact Us:

If you have any questions or concerns regarding our return and refund policies, please feel free to reach out to our customer service team. You can find our contact details on our website or speak to our staff at the cafe directly.

Please keep in mind that our return and refund policies are subject to change without prior notice. We recommend reviewing this page periodically to stay updated with any modifications.

Thank you for choosing Welcome Cafe. We appreciate your patronage and look forward to serving you again soon!

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